What countries does Elettronew ship to?
Elettronew ships regularly to all European Union countries and Switzerland, guaranteeing a reliable and traceable service.
For shipments to countries not listed at checkout, you can request a quote by sending an email to support@elettronew.com. Our team will verify the possibility of delivery and provide all the necessary information on costs and timing.
What are the delivery times on Elettronew?
Elettronew ensures same-day dispatch for orders of priority products only (if placed before 7 a.m.), with a delay of 1-2 working days in the case of standard products to be sourced in one of our warehouses in Italy.
Elettronew offers a Europe-wide delivery service with the following delivery times:
- Express Delivery: within 1/3 business days
- Standard Delivery: within 3/6 business days
Please note: deliveries to remote areas may be subject to change.
The times indicated are to be considered from the moment the package has been dispatched.
Please also note that the shipping times for each order are indicated on the product page, at checkout and in the order confirmation email you will receive once the purchase is complete.
Please note: in the case of payment by bank transfer, the order will only be prepared once the transfer has been received.
What are the shipping costs if I purchase on Elettronew?
Shipping costs may vary depending on the destination country, the actual weight and the volumetric weight of the goods.
The product pages on Elettronew feature a Calculate shipping cost tool, which allows you to view the shipping costs for a specific product based on the country of destination.
Furthermore, during checkout, by entering your city and ZIP code, you can find out the total shipping costs calculated for your entire shopping cart before completing your order.
Can I track my order?
When you complete a purchase on Elettronew, your order is marked with the status "Payment received", which indicates that the processing phase prior to shipment has begun. You can view the progress of your order in the "Order history and details" section of your account. We will also send you an email to notify you of the status update.
When the package has been dispatched, your order is marked as "Shipped". When the status changes, you will receive another email from Elettronew confirming that your order has been shipped.
You will also receive a tracking link that you can consult at any time to get real-time updates on your shipment. If you are unable to view the email with the tracking link or if you are unable to track your shipment, you can contact customer service via the Contact page, by email at support@elettronew.com, or by calling +39 081 540 5273.
What happens if I am not at home when an order is delivered?
If you are absent at the time of delivery, the courier will make a second automatic attempt or contact you by email or notification to inform you of the failed delivery and allow you to arrange a new date, a new address, or delivery to the nearest pick-up point. If the second attempt is also unsuccessful, the parcel may be held at the courier's office closest to your home and you will be informed of the failed attempts. Once on hold, you can arrange a new delivery with our customer service; otherwise, the order will be returned to the sender, at the Elettronew warehouse. In some specific cases, after the second unsuccessful attempt, the parcel may be automatically returned to the sender.
Can I get a delivery on a non-business day?
Couriers cannot deliver on public holidays and weekends. In the event that you place the order over the weekend, its processing and shipment will take place on the first following business day.
I have a problem with the shipment of my order, what can I do?
For any problem with your order, please contact our customer service on the Contact page, by email at support@elettronew.com, or call us at +39 081 540 5273.